About Us
Our Story
Mystic Experience Co started with a simple idea:
That the best way to experience a place is through the people who know it, live it, and love it.
Mystic is a town rich in history, coastal beauty, and culture—but most visitors only see a small part of what it has to offer.
We wanted to change that.
What began as a way to share Mystic through tours and local insight has grown into a full-service destination experience company—bringing together tours, concierge services, trip planning, and destination management into one seamless offering.
Because when every piece works together, something powerful happens:
The experience becomes effortless.
Who We Are
We’re locals, planners, storytellers, and problem-solvers.
We collaborate closely with restaurants, small businesses, venues, and service providers throughout Mystic to create experiences that feel authentic and connected to the community.
Because we’re not just pointing you toward Mystic…
We’re opening it up to you.
What We’ve Become
Today, Mystic Experience Co. is more than a tour company.
We are a centralized hub for experiencing Mystic—serving visitors, local residents, groups, and business partners alike.
We design and deliver:
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Guided and self-guided tours that bring Mystic’s stories to life
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Inbound trip planning services with both pre-curated and custom itineraries available for purchase
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Concierge services that support both everyday needs and extraordinary moments
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Destination Management Services (DMC) for transportation, excursions, and event planning
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Travel Studio experiences within our DMC offering for elevated, fully customized travel
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Business solutions through Reserve Hospitality Solutions and Reserve Hub OS
Everything we offer is designed to work together—or stand on its own.
What We Do
Mystic Experience Co. offers three core services designed to make visiting Mystic effortless and unforgettable.
Guided Tours & Experiences
Our signature walking tours blend history, storytelling, food and local culture while exploring the streets and waterfront of downtown Mystic. From culinary tours and social nightlife experiences to photography walks and seasonal events, each tour is designed to reveal a different side of the town.
Trip Planning & Destination Management Services
Planning a trip can be overwhelming—but it doesn’t have to be.
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Through our inbound trip planning and destination management services, we design and manage every detail of your Mystic experience. From curated and custom itineraries to transportation, reservations, excursions, and on-the-ground coordination, we create seamless, fully supported experiences tailored to you.
Concierge Services
For guests seeking a seamless visit, our concierge services provide hands-on assistance with reservations, activities, special occasions and local experiences. Whether it’s arranging a sunset cruise, planning a proposal or simply helping you find the perfect dinner spot, we’re here to make your stay effortless.
Our Mission
Our mission is to help visitors experience Mystic through the stories, flavors and people that make the town unique while supporting the local businesses and community that give it life.
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We believe travel should feel personal, authentic and memorable. By connecting guests with local experiences and partnerships throughout the town, we aim to create moments that visitors will remember long after their trip ends.
Why We Love Mystic
Mystic is a place where history and coastal charm meet in a truly special way. From its maritime heritage and iconic drawbridge to its thriving food scene and welcoming community, the town offers something for everyone.
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For us, Mystic is more than a destination. It’s a place filled with stories, creativity, hospitality and adventure. Sharing that experience with visitors is what inspired us to create Mystic Experience Co.
Our Promise
When you work with Mystic Experience Co., you’re not just booking a service. You’re stepping into a connected, thoughtfully designed experience.
We promise:
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Clarity where things could feel overwhelming
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Support where it’s needed most
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And experiences that feel effortless, personal, and unforgettable
Because the best experiences don’t just happen. They’re designed that way.