Privacy Policy
Last Updated: March 2026
​
Mystic Experience Co, LLC (“Mystic Experience Co,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our guests, website visitors and customers.
​
We are a small, family-owned hospitality company based in Mystic, Connecticut. We believe in treating people with honesty and respect, and that includes how we handle personal information.
​
This Privacy Policy explains how we collect, use, protect and store information when you:
​
• visit our website
• book or participate in one of our tours
• use our self-guided walking tour app
• contact us for concierge assistance
• request destination management or trip planning services
By using our website or services, you agree to the terms described in this Privacy Policy.
1. Business Information
Mystic Experience Co, LLC
23 E Main Street, Unit 62
Mystic, CT 06355
United States
Customer Service Phone:
1-860-415-3500
Customer Service Email:
info@mysticexperienceco.com
Website:
www.MysticExperienceCo.com
Mystic Experience Co provides experiences and hospitality services in Mystic, Connecticut.
2. Services Covered by This Policy
This Privacy Policy applies to all services offered by Mystic Experience Co, including:
​
• Guided walking tours
• Self-guided walking tours accessed through a mobile app
• Concierge services and local recommendations
• Destination management and trip planning services
It also applies to interactions through:
​
• our website
• contact forms
• newsletter subscriptions
• third-party booking platforms
• mobile tour applications
3. Information We Collect
We may collect personal information when you interact with our website or request services.
Information You Provide Directly
You may voluntarily provide personal information when you:
​
• book a tour
• purchase a self-guided experience
• contact us through our website
• request concierge or destination management services
• subscribe to our newsletter
• contact our customer support team
Information you provide may include:
• name
• email address
• phone number
• booking information
• travel dates or itinerary details
• preferences related to your visit to Mystic
• messages sent through our contact forms
This information allows us to communicate with you and provide the services you request.
Mystic Experience Co does not sell, rent or trade personal information to outside marketing companies.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
​
• device type
• browser type
• IP address
• pages visited on our website
• time spent on pages
• referral sources
• approximate geographic location
This information helps us understand how visitors use our website and allows us to improve our services.
5. Cookies and Website Analytics
Our website uses cookies and analytics tools to help us understand visitor behavior and improve our website.
Cookies are small data files stored on your device that help websites function properly and remember user preferences.
Our website may use tools such as:
​
• Google Analytics
• performance and analytics cookies
These tools help us understand:
• how visitors navigate our website
• which pages are most helpful
• how we can improve the user experience
You can disable cookies in your browser settings if you prefer not to allow them.
Please note that disabling cookies may affect certain website features.
6. Booking Platforms and Third-Party Services
Some tours and experiences may be booked through third-party platforms including:
​
• FareHarbor
• TripAdvisor
• Viator
• Airbnb
When reservations are made through these platforms, your personal information may be processed according to the privacy policies of those companies.
Mystic Experience Co does not control how these third-party companies store or use information once it has been provided through their systems.
We encourage guests to review the privacy policies of these platforms.
7. Self-Guided Tours and Location Services
Mystic Experience Co may provide self-guided walking tours through the mobile tour platform STQRY.
This application may use location services on your device to:
​
• guide you along the tour route
• provide location-based narration
• trigger tour content at specific stops
Location services are used only to deliver the tour experience.
Mystic Experience Co does not directly store location data collected by the app. Users should review the privacy policy of the STQRY platform for more information.
8. Concierge and Destination Management / Trip Planning Services
Guests may contact Mystic Experience Co for concierge services or destination management assistance while visiting Mystic.
These services may include recommendations or help arranging:
​
• restaurants and dining experiences
• local attractions
• events and entertainment
• activities and excursions
• accommodations
• customized travel itineraries
To provide these services, guests may voluntarily share information such as:
​
• travel dates
• group size
• interests and preferences
• itinerary details
This information is used solely to assist with the requested services and improve your visit to Mystic.
Mystic Experience Co does not sell this information to outside parties.
9. Marketing Communications
If you subscribe to our newsletter or provide your email address, we may occasionally send communications including:
​
• tour announcements
• seasonal experiences
• special offers
• local events and recommendations
• company updates
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
10. Photography and Media
During guided tours, our team may occasionally take photos or videos for promotional purposes.
These images may be used on:
​
• our website
• social media channels
• marketing materials
• advertisements
Participation in a tour may be considered consent for such use.
Guests who prefer not to appear in photographs or videos may notify the tour guide at the start of the tour.
11. Data Security
Mystic Experience Co takes reasonable precautions to protect personal information.
We implement safeguards designed to prevent unauthorized access, disclosure or misuse of personal data.
However, no system of electronic storage or internet transmission can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as necessary to:
​
• process bookings and reservations
• provide concierge or destination management services
• respond to inquiries
• meet legal obligations
• improve our services
Marketing information may be retained until you choose to unsubscribe.
13. Children's Privacy
Mystic Experience Co does not knowingly collect personal information from children under the age of 13 without parental consent.
Parents or guardians accompanying children on tours are responsible for supervising their participation.
14. International Visitors and GDPR
Visitors from outside the United States, including those from the European Union, may have rights under privacy laws such as the General Data Protection Regulation (GDPR).
These rights may include:
​
• requesting access to personal data
• requesting corrections
• requesting deletion of personal data where applicable
Requests may be submitted by contacting:
15. Changes to This Privacy Policy
Mystic Experience Co may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be posted on this page with a revised date.
16. Contact Us
If you have any questions about this Privacy Policy or how personal information is handled, please contact us:
Mystic Experience Co, LLC
23 E Main Street, Unit 62
Mystic, CT 06355
Phone: 1-860-415-3500
Email: info@mysticexperienceco.com
Website: www.MysticExperienceCo.com